Aisling Computers

Computer Consulting and Repair Pricing:

1. Hourly Consulting and Repair rate is $75/hr for any on-site service (during normal working hours), parts installation, or off-site service outside of the Off-site Diagnostic charge.
2. Normal working hours are 8AM to 6PM, Monday through Friday. Emergency repairs or contract work requested outside of normal working hours may be subject to a charge premium.
3. Off-site Diagnostic service is $65 per machine.
4. Off-site Ad, worm, and virus removals require Diagnostic service.
5. User requested (i.e. no diagnostics required) Hardware/Software upgrades are based on hourly rate plus parts and software (if the user does not provide them). Minimum time charge is 20 minutes.
6. Off-site upgrades/repairs (i.e. done at Aisling) will often result in a lower time charge
7. Aisling Computers may charge for travel time to on-site customers. Travel time is based on a starting point of Northborough Center, Massachusetts.
8. Loaner machines are available.
9. Customer discounts are available for references and recommendations.
10. Please note that discounts may only be applied to service (time) charges.

Terms and Conditions

1. Customer hereby assumes all risk of loss of data from any and all causes or in any way related to or resulting from the sales, repair, or service by Aisling Computers.
2. Customer hereby releases Aisling Computers from any claim or liability related to any loss of data that exceeds the cost of the provided service.
3. Unless specifically asked, we will not make a backup of your data. Please be sure to create or request a back up of your data before otherwise purchasing our services.
4. If a part has been ordered for a customer, payment is due at the time of order. In case of denial of payment, Aisling will take action provided by law.
5. Payment for services is due at the presentation of the invoice. Invoices that are outstanding for more than 60 days will be accessed late charge of 15% for each thirty-day period the payment is withheld.
6. Aisling does not accept the return of incorrectly ordered parts by a customer. The customer should check compatibility (or request a check) before ordering.
7. Aisling Computers do not accept the return of customized parts.
8. Service requests are performed on a first come, first served basis. Repair service may also depend upon arrival of ordered products. Aisling is committed to completing our service orders as fast as reasonable, but we are not responsible for shipping mishandling & shipping time.
9. Aisling provides a 14-day exchange policy for off-the-shelf new products.
10. We also only provide a 14-day DOA (dead on arrival) warranty for new products. After this period, the customer should contact the Manufacturer.
11. Used or Refurbished products are not covered in any warranty by Aisling Computers. Aisling does not accept any returns for used items. They are sold in as it is condition with a Dead-On-Arrival 7 days Exchange policy unless otherwise specified.
12. Used/Refurbished/Pulled products might have wear & tear marks or scratches. They are sold " AS IS ".
13. Copies of invoice/service orders must be presented when items are return. We will be unable to accept merchandise back with out receipt.
14. Returned items must be in packed in their original boxes with all accessories and manuals included. Final approval of the return is contingent upon receipt and inspection of returned items, which must be received, in undamaged and good conditions.
15. Our Technicians will test products returned as defective. There will be a charge for testing products with no defects.
16. The customer is responsible for all Shipping and Handling charges and will be billed accordingly.
17. Service charges are not refundable. If the actual repair charges exceeds estimated quotes Aisling has provided, the customer may request the cancellation any further repairs. However, the customer is still responsible for services concerning any work already performed. In case of denial of service charges, we will take actions provided by law.
18. No Returns accepted for Softwares & Printers.
19. Aisling will not be responsible for loss or Damage caused by fire, theft, testing or any other causes beyond our control.

Privacy Policy

1. Aisling Computers is very concerned about our customers' privacy. Therefore, as standard procedure, we do not disclose or discuss any services ordered or invoiced except with that customer.
2. Aisling Computers collects only that information required to provide a service, deliver a product, carry out a transaction you have requested, and/or complete customer billing.
3. This personal information may include site location, billing address, contact phone number, valid E-mail address, location IP address, account passwords, and computer usage information.
4. Sensitive information such as credit cards or account password will not be stored on-line (this does not include contact information or some types of customer backups).
5. At times, the completion of a service may involve the installation of monitor software or cookies. The information gather via this software may only be used to provide a service, deliver a product, carry out a transaction you have requested, and/or complete customer billing.
6. We do not sell or rent your personal information to third-parties for marketing purposes.
7. We may share your personal information with authorized third-party agents or contractors in order to provide a requested service or transaction.
8. We may respond to subpoenas, court orders, or legal process by disclosing your personal information and other related information, if necessary. We also may choose to establish or exercise our legal rights or defend against legal claims.
9. We may collect and possibly share personal information and any other additional information available to us in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law.

Contact Information:

Any questions may be addressed to:

Aisling Computers, Inc.,    PO Box 166,  Northborough, MA 01532-0166

(508) 395 - 2657

or send E-mail to  administrator@aislingcomputers.com.